Frequently asked questions...
Do I get the same person every time?
Yes, we match you with a crew member and keep it consistent. Same face, same standard, every session.
Do I need to be home during the session?
Not at all. Most clients give us a key or door code and we take care of everything while you get on with your day.
What areas do you cover?
Currently we service Papamoa, The Mount, Welcome Bay, and Te Puke. We are expanding though so let us know if we aren’t covering your area just yet, it may be the one we do next!
What products do you use?
We use Green Goddess cleaning products exclusively, so everything we use is eco-friendly and safe for your family and pets.
Can I request specific tasks each week?
Absolutely. Your sessions are tailored to what your home actually needs, not a fixed checklist.
How do I pay?
Invoices, with payment terms, are sent with confirmation of your booking. We currently only accept bank transfer.
What if I need to cancel or reschedule?
Just give us as much notice as possible, we’re human and we get it. We ask for at least 24 hours notice where you can, or 48 hours to ensure full refund of any deposits.
How do I get started?
Head to the ‘Book a session’ page, and fill in our booking enquiry form. Sarah will be in touch within 1 to 2 business days to get you sorted.